Your Partner in Power Supply Solutions Your Partner in Power Supply Solutions Your Partner in Power Supply Solutions Your Partner in Power Supply Solutions Your Partner in Power Supply Solutions Your Partner in Power Supply Solutions Your Partner in Power Supply Solutions Your Partner in Power Supply Solutions

G-TEC Service, our technical assistance facility uses highly trained engineers to provide a reliable and competent technical support and after-sales service.

G-TEC Service can provide customers with:

A dedicated CALL CENTRE for connection to the service organisation. Service personnel are always available and ready to provide advice and assistance regarding UPS installation, maintenance, fault finding and repair.

FAST & READY

A fast repair on site is guaranteed through the use of state-of-the-art technology and the professionalism of the service personnel and Authorised Assistance Centres in the region. G-TEC Service guarantees that failed parts are replaced with original ones, tested and updated in order to maintain the safety, reliability and operating characteristics of the products.

COMMISSIONING AND START-UP

G-TEC Service can provide assistance during commissioning and startup of the equipment on-site with additional training during handover to site personnel.

G-TEC Service engineers can also verify site suitability, analyse and advise on potential problems, and disconnect and relocate equipment.

G-TEC Service recommend that all hardwired installations are commissioned by G-TEC Service engineers.

MAINTENANCE CONTRACTS can be provided by G-TEC Service to minimise response times and repair costs. Contracts range from periodic inspections to comprehensive cover including labour and materials.

G-TEC Service organises regular TECHNICAL TRAINING COURSES for operators and installers.

An optional TELEGUARD software package provides remote 24 x 7 monitoring supervision of G-TEC UPS. TeleGuard can interrogate G-TEC UPS connected to a local telephone line to check on their operating logs and system status.

Should the UPS report an alarm condition, the G-TEC Service Call Centre is immediately notified and a dedicated customer response activated. Routine site reports can be sent automatically to customer personnel.

Copyrights © 2015 & All Rights Reserved by G-TEC Asia Pacific Pte Ltd