||a dedicated CALL CENTRE
for connection to the service organisation.
Service personnel are always available
and ready to provide advice and assistance
regarding UPS installation, maintenance,
fault finding and repair.
A fast repair on site is guaranteed
through the use of state-of-the-art
technology and the professionalism of
the service personnel and Authorised
Assistance Centres in the region. guarantees that failed
parts are replaced with original ones,
tested and updated in order to maintain
the safety, reliability and operating
characteristics of the products.
can provide assistance
during commissioning and startup of
the equipment on-site with additional
training during handover to site personnel.
engineers can also verify site suitability,
analyse and advise on potential problems,
and disconnect and relocate equipment.
recommend that all hardwired installations
are commissioned by
|| can be provided by
to minimise response times and repair
costs. Contracts range from periodic
inspections to comprehensive cover including
labour and materials.
|| organises regular TECHNICAL
TRAINING COURSES for operators and installers.
||An optional TELEGUARD
software package provides remote 24
x 7 monitoring supervision of
UPS. TeleGuard can interrogate
UPS connected to a local telephone line
to check on their operating logs and
Should the UPS report an alarm condition,
the Call Centre is immediately
notified and a dedicated customer response
activated. Routine site reports can
be sent automatically to customer personnel.